News and reports

A question survey was used to capture the patient experiences including their calling the ‘contact centre’, booking an appointment, reception and time waiting, and their time with the doctor or other healthcare staff present.

This simple observation tool captures and records the smallest things that make the biggest difference to a patient, resident or service users care.

The purpose of the visit was to understand how patients were treated with dignity, have privacy respected in a hospital environment, and ask patients about their views and experiences of the wards services.

The purpose of the visit was to understand how patients were treated with dignity, have privacy respected in a hospital environment, and ask patients about their views and experiences of the wards services.

We wanted to engage with residents to find out how their dignity and independence was being respected and supported in the Care Home environment. Including their experiences of the care they received.

Combat Stress is the UK’s leading charity for veterans’ mental health, providing specialist treatment and support.

The purpose of the visit was to ask residents about their views and experiences of the Care Homes services.

The purpose of the visit was to ask residents about their views and experiences of the Nursing Home services.

Download documents and minutes from our past and upcoming public board meetings.

Download documents and minutes from our past and upcoming public board meetings.

We wanted to hear how staff and other professionals at the Home provided the quality of care, safety, dignity and respect to residents, and ask residents about their views and experiences of the Home.

Following the Maternity Services review and reconfiguration, we wanted to ask patients about their views and experiences of the Maternity services at the Unit.