Princess Royal Hospital Consultant-Led Maternity Unit - Enter and View Visit Report
Following the Maternity Services review and reconfiguration, we wanted to ask patients about their views and experiences of the Maternity services at the Unit.
Summary
We wanted to learn about:
- Patients levels of confidence in Maternity Services and care, following the Maternity Services review and reconfiguration
- The experiences of relatives/visitors
- Observe the Patients and relatives/visitors engaging with the staff and their surroundings
- Examples of dignity and respect, and good care practice
Feedback from patients and staff
We asked patients about their views and experiences of the Maternity services at the Unit. Feedback received from patients focused on:
- Antenatal Unit
- Postnatal Unit
- Visiting
- Support for Patient Mental Health
- Best Experiences
We spoke with management and other professionals during the first visit, to hear about their contributions to the services provided: quality of care, safety, dignity and respect, and acknowledging patient and families’ wishes.
Key Findings
Patients Suggestions for Improvement
- Some patients felt that nothing needed improving - “couldn’t have asked for a better stay- perfect- brilliant”
- One relative commented on the hospital visitor parking they felt it was ‘disgraceful that it took so long to find a parking space’
- One patient requested Wi-Fi
- Some patients in single en-suite rooms suggested they would like more visits from staff, as they often felt isolated
Recommendations
- Some patients commented that they found it rather warm on the unit; investigate possible provision of fans or some other solution to make patient stay more comfortable in this respect
- Investigate possibilities for how to keep patients on the Antenatal Ward better informed about their treatment, including those in side rooms
Downloads
Access the full report
If you need this report in a different format, please get in touch:
info@healthwatchtelfordandwrekin.co.uk
01952 739540
