Beaumaris Court Care Home - Enter and View Visit Report

Report - 13 May 2016

We wanted to hear how staff and other professionals at the Home provided the quality of care, safety, dignity and respect to residents, and ask residents about their views and experiences of the Home.

Summary

We wanted to learn about:

How the changing ownership of the home has been communicated to the residents, their families and staff
How staff monitor and respond to the care needs of residents in the context of current uncertainties
The quality of communication about the changes, to everyone affected by them (including residents, their relatives and visitors, and staff)
Find out if the Home is maintaining the quality of life of its residents; do residents feel cared for and safe, can they continue

Key Findings

During the visit we observed that care was being given with regard to the residents’ dignity and respect
Residents told us the care they received was very good, and they could make daily choices – in the clothes they wore, when to get up and go to bed
Some residents had concerns about the night time, and one resident told us some night staff were difficult to understand because of language difficulties; we were later told that this had been resolved
Food appeared particularly important to some residents, and their dietary needs were always met which they greatly appreciated. Residents generally said the meals were of a good standard, and had improved. Several residents who took meals in their room, however, commented that sometimes the temperature of the food was not as warm as they would have preferred it, though food was of a good standard
The Activity Coordinator is enthusiastic about her role and clearly knew the residents and understood their needs
Practical-based dignity training was held for staff every six weeks, and was also offered to others outside the Home
Staff told us that since Careport has been appointed, they had the security of being paid on time, and working conditions had improved. There has been more training provided for the staff, including agency staff which made the home safer for residents from the perspective of continuity of care