A questionnaire survey was developed for the visit, with different questions included for Walk-in patients, and those attending registered patient GP/Surgery appointments.
A question survey was used to capture the patient experiences including their calling the ‘contact centre’, booking an appointment, reception and time waiting, and their time with the doctor or other healthcare staff present.
The purpose of the visit was to understand how patients were treated with dignity, have privacy respected in a hospital environment, and ask patients about their views and experiences of the wards services.
The purpose of the visit was to understand how patients were treated with dignity, have privacy respected in a hospital environment, and ask patients about their views and experiences of the wards services.
We wanted to engage with residents to find out how their dignity and independence was being respected and supported in the Care Home environment. Including their experiences of the care they received.
We wanted to hear how staff and other professionals at the Home provided the quality of care, safety, dignity and respect to residents, and ask residents about their views and experiences of the Home.