Hatton Court Care Home - Enter & View Visit Report

We wanted to engage with residents to find out how their dignity and independence was being respected and supported in the Care Home environment.

Summary

We wanted to learn about:

how their dignity is being respected in the care home environment, and how those affected by Dementia are supported to have the best life that they can
Observe Residents and relatives/visitors engaging with the staff and their surroundings
Examples of good working practice

At the time of our visit to Hatton Court we observed that the care given supported the dignity and respect of residents
The Home had a warm and homely atmosphere. Residents told us that living at Hatton Court was very good, and for their meals they had a good choice from the menu
The report highlighted the good practice observed during the visit and reflected the appreciation that most of the residents spoken to felt about their care and support provided
Most of the Care Home has been redecorated and furnished to a high standard
Residents told us they would welcome more activities outside of the Home setting
There was a new management team at the Home who continued to make positive changes, along with several new carers
Call bells rang throughout our visit; some were answered but not turned off. Some call bells rang for several minutes.