Healthwatch Telford and Wrekin Pharmacy Report Jan 2025

Report - 29 January 2025

Healthwatch Telford and Wrekin plan and undertake research and evaluations in a number of different ways, from reports about what it is like to use a service to more detailed surveys looking at provision within the local area. Some of our work is done as part of our statutory activities but we are also available for commissioned activities.

Part of Healthwatch Telford and Wrekin’s remit is to carry out Enter and View visits. Healthwatch Telford and Wrekin Authorised Representatives will carry out these visits to health and social care premises to find out how they are being run and make recommendations where there are areas for improvement or highlight good practice.

The visits took place from July to October 2024. They were planned and led by Denice Morgan a volunteer and Authorised Representative (AR) for Healthwatch Telford and Wrekin with the support of students from Juniper Training and Telford College. ARs Tracy Cresswell and Paul Higgitt supported on some visits. All the Pharmacists were contacted either by phone or email before each visit to tell them about it and what it would entail.

The purpose was to understand the challenges that the Pharmacists were encountering having to deliver additional work such as Pharmacy First.  Engaging Communities Solutions CIC (ECS) who deliver the Healthwatch contract for Telford and Wrekin carried out a survey for the public around their understanding of Pharmacy First.

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2025 01 29 HW T and W Enter and Views - Pharmacies 2025
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Appendix 1 - List of Pharmacies and dates visited
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Appendix 2 Questionnaire Enter and View - Pharmacy staff questions June 2024
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Appendix 3 Questionnaire Enter and View - Pharmacy June 2024
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