Princess Royal Hospital Ward 4 (Trauma & Orthopaedics) - Enter and View Visit Report

Report - 7 October 2019

We wanted to find out if patients were treated with dignity, have privacy respected, and how staff respond appropriately and with compassion to meet healthcare needs. Also, to find out how patients living with Dementia are cared for and supported.

Summary

We wanted to learn about:

The ward environment - observe the layout of the ward, and the staffing arrangements
Patients experience of being treated with dignity and respect and if they feel comfortable on the ward; observed interactions between staff and patients
The experiences of patients living with Dementia, and how the staff and ward environment support these patients
The assessment processes, and preparations for discharge
Hear about the patients’ experiences in hospital and their understanding of the arrangements for discharge
Contributing factors that delay a patient’s discharge from hospital

Key Findings

Patients felt they received a good standard of care from all the staff on the ward, staff were kind and respected their dignity
All staff had a welcoming smile on their faces which patients appreciated
Staff had worked hard over 3 years to achieve the ‘Gold Exemplar Ward Standard’. This had brought the team together and gave them a sense of belonging to a family, they worked well together and explored new ways of working
Patient Dementia care had been enhanced by working with the Dementia Lead Nurse and their team, which had enhanced the patient experience of living well in a hospital environment
Staff kept patients informed about their care and the discharge process