Princess Royal Hospital Day Surgery Unit - Enter & View Visit Report

Report - 28 August 2019

To find out if patients are treated with dignity, have privacy respected, and how staff respond appropriately and with compassion to meet healthcare needs. To find out how patients living with Dementia are cared for and supported.

Summary

In 2018 concerns were raised about maternity services provided by the SATH hospitals (Royal Shrewsbury, and Princess Royal - Telford), including those related to historical concerns. The visit to Day Surgery Unit would understand the patients experience of hospital care.

We wanted to learn about:

The ward environment - the layout of the ward, and the staffing arrangements.
Patients experience of being treated with dignity and respect and if they felt comfortable on the ward; observed interactions between staff
Patients experience of compassionate care
Accessibility to facilities and support on the ward and services provided by the hospital
Contributing factors that delay a patient’s discharge from hospital

Key Findings

Patients felt comfortable and were treated with dignity and respect
Patients felt safe and comfortable in the unit
Staff mostly friendly, kind and caring
Staff went to great lengths to ensure patients could have their surgery on the day
A family of a young child were supported by staff to ensure their child had a comfortable environment as a patient
There was no Anaesthetist available for the Vanguard Unit surgery
Some patients are not engaged and informed about their discharge
Patient information bed boards were sparse on information
In several cases the patients call-bell was placed out of reach
In-patients didn’t have access to TV/or phone