Princess Royal Hospital Ward 10 (Frail and Complex) - Enter and View Visit Report

Report - 15 April 2019

To find out if patients were treated with dignity, have privacy respected, and how staff respond appropriately and with compassion to meet healthcare needs. To find out how patients living with Dementia are cared for and supported.

Summary

We wanted to learn about:

The ward environment - observe the layout of the ward, and the staffing arrangements
Patients experience of being treated with dignity and respect and if they feel comfortable on the ward; observed interactions between staff and patients
The experiences of patients living with Dementia, and how the staff and ward environment support these patients
Assessment processes and preparations for discharge
Hear about the patient’s understanding of the arrangements for discharge
Contributing factors that delay a patient’s discharge from hospital

Key Findings

Staff give kind and compassionate care that respects patient dignity, and staff are appreciated by patients and their family/carers as hardworking and supportive
Patients with Dementia gained comfort using ‘Doll/Teddy’ therapy
Signage was clear and Dementia-friendly, utilising both words and pictures
Some environmental facilities and some of the Trust’s Dementia/patient supporting practices are not all implemented or being used consistently - “This Is Me” document, Carers Passport, John’s Campaign, easy access to time/day/date for all patients
Sometimes communications between staff and patients/relatives/carers is perceived to be lacking, particularly about discharge matters