Princess Royal Hospital Maternity Day-Assessment Unit - Enter and View Visit Report
The purpose of the visit was to ask patients about their views and experiences of the Maternity Day Assessment Unit services.
Summary
We wanted to learn about:
- Patients experiences of care, and understand how their dignity is being respected in the Hospital environment
- Observe the Patients and relatives/visitors engaging with the staff and their surroundings
- Examples of good care practice
Key Findings
- Dignity and respect was observed to be given to all the patients in the unit
- Patients told us that they felt that the support, and information given to them during their pregnancy had been fantastic
- Patients felt that they could ask the Unit’s Midwives and staff about anything of concern; staff addressing the query put them at ease
- Staff spoke softly when discussing patients notes so that other patients could not overhear, respecting their confidentiality and privacy
- Staff told us they were a small team and that they worked well together and supported each other
- We observed a student midwife attached to the team, that guidance was given when requested and opportunities provided for her to assess the patients and feedback her findings to the Midwife
Downloads
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If you need this report in a different format, please get in touch:
info@healthwatchtelfordandwrekin.co.uk
01952 739540
