Princess Royal Hospital Ward 7 (Formally ward 17 – short stay medical ward) - Enter and View Visit Report
The purpose of the visit was to learn about patients experiences of care, and understand how dignity is being respected in the Hospital environment.
Summary
We wanted to learn about:
- how dignity is being respected in the hospital ward environment where there is a high turnover of patients, or other challenges
- Explore patient experiences of the meals on this ward
- Capture patient experiences and any ideas they may have for change, as well as identifying examples of good working practices
- Observe patients and relatives/visitors engaging with the staff and their surroundings
Key Findings
- Patients and their relatives/visitors are happy or content with the care received
- Staff were seen to provide patients with dignity and respect in their care
- Staffing levels seemed to be very good
- Patients were generally happy with the meals and are able to make a choice in their selection. However, if the choice they made were not available, then an alternative is substituted without being consulted
- Patients felt that when assistance was required, staff were prompt at responding
- Majority of patients felt that their belongings were safe and secured at all times
- The organisation and preparation of the ward for patient admissions were good
- All but one of the patients felt that they could complain about any issues or concerns they had without feeling anxious
Downloads
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If you need this report in a different format, please get in touch:
info@healthwatchtelfordandwrekin.co.uk
01952 739540
