Royal Shrewsbury Hospital Ward 27 (acute medical unit) - Enter and View Visit Report
Summary
The visit sought to find out whether patients on the ward felt they were receiving a quality experience. Opinions from visitors were also sought, and observations were made during the visit also.
We wanted to learn about:
- Comfort
- Ability to Relax
- Confidence in Staff Ability
- Feeling Supported
- Feeling listened to and understood
- Feeling staff communicated with patients well
Each of these topics were broken down in the following ways:
- Comfortable and Able to Relax
- Confidence in Staff Ability and Feeling Supported
- Listened to and Understood
- Staff Communication with Patients
Patients were encouraged to complete the brief questionnaire on the six key topics, which affect how a person perceives the quality of their experience on the ward. The questionnaire was distributed to patients, and followed up with a conversation about their experiences if they chose.
Key Findings
In total 17 questionnaires were completed
- 94% rated feeling ‘very’ or ‘quite’ comfortable
- 100% said they felt ‘very’ or ‘quite’ confident in the staff
- 94% said they felt ‘very’ or ‘quite’ supported
- 94% reported feeling ‘very’ or ‘quite’ listened to and understood
- 82% rated feeling ‘very’ or ‘quite’ communicated with well by staff
- 52% of patients asked reported feeling ‘very’ or ‘quite’ able to relax. The remaining 48% answered that they did either “not at all” or “not very” feel able to relax. Four patients mentioned noise levels as a factor affecting this: three of these patients were by the entrance to the ward
(For more details about the findings of this visit, please see the full report)
Downloads
If you need this report in a different format, please get in touch:
info@healthwatchtelfordandwrekin.co.uk
01952 739540
