Only Order the Medicines You Need, Say Health Bosses

News - 25 September 2020

Patients are being advised to stop panic ordering prescriptions by health bosses in Shropshire, Telford and Wrekin.
Woman speaking to a male pharmacist

Shropshire Clinical Commissioning Group (CCG) and Telford and Wrekin Clinical Commissioning Group have seen a second rise in members of the public trying to order their prescriptions ahead of time or asking for more than they need.

The CCGs have separate Prescription Ordering Services, known as POD.

Before lockdown, both services were flooded with requests from people unnecessarily stockpiling medication and trying to reactivate old prescription requests which were years out of date.

Both PODs introduced an email system in response to increased activity and to ease the pressure on phone lines. Emailing remains an option for people ordering repeat prescriptions.

Stephanie Munro-Jones, Lead Pharmacy Technician – POD at Shropshire CCG, said: “We are asking people not to try ordering their medicines if they have more than seven days’ supply left as their request will not be dealt with.”

Vicky Clayton, Senior Pharmacy Technician – POD Lead at Telford and Wrekin CCG, said: “If patients are trying to order medicines before they should be they are holding up the phone lines and clogging up the emails. This is stopping patients who really need medication from getting essential help.

“We will also not be requesting longer supplies than a person usually has.”

Patients can call POD and also email their requests through.

For patients registered with a Shropshire GP practice please call 033 33 583 509 or e-mail: shropshire.pod@nhs.net. Please visit https://www.shropshireccg.nhs.uk/local-services/prescription-ordering-d… for more information on Shropshire’s POD service.

For patients registered with a Telford and Wrekin GP practice please call 01952 580350 or e-mail: tw.pod@nhs.net. Please visit https://www.telfordccg.nhs.uk/your-health/prescription-ordering-direct-… for more information on Telford and Wrekin’s POD service.

Repeat prescription requests can also be submitted electronically by using the NHS app (download the app and register to use it) and patients can check their practice website about registering to use ‘Patient Access’ to submit prescription requests electronically.

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