St George’s Park Semi-announced Visit - Enter and View Report
On arrival the grounds looked well-tended and there was plenty of car parking available for visitors. The entrance was easy to find and accessible.
The home was accessed by ringing a doorbell, we were let in by a member of the reception staff. After explaining who we were and showing our ID badges we were asked to sign in. The entrance and reception area were bright and airy with seating.
The Authorised Representatives (ARs) also explained the reason for the visit and how it would be conducted to the Clinical Lead, including speaking to staff, residents, carers, relatives and visitors. The ARs conducted the managers meeting with the Clinical Lead as the manager was on annual leave, we had a discussion around staffing levels, training and general running of the home, which gave the ARs background on the home.
