Birkdale Residential Home - Enter & View Visit Report

We wanted to find out how dignity, respect, quality of life and independence was being respected and supported in the person’s care, and how ‘activity-based’ care supported people to continue to be as active and independent as possible.

Summary

We wanted to learn about:

The environment - supporting Dementia, accessibility and activities
The experiences of people living with Dementia
Supporting people to continue to be as active and independent as possible
Food and drink
Choices available to people
Staffing levels and staff training

Key Findings

People were offered choices
People felt all staff were nice, friendly and relaxed
Staff were doing their best
Management were supportive to residents and relatives
Staff felt supported by management
Relatives felt supported and could talk to any staff in the Home
Staff got to know residents well in order to provide them with the right support
Staff communicated well with residents and relatives
The home uses symbols for doors but adding pictures would make things clearer
Some areas of the Home needed maintenance, specifically around flooring & carpets in some areas to ensure they were Dementia friendly - The Home also needed decorating and freshening up
The lift was very small and some larger wheelchairs (such as electric) would not be able to access the second floor