The Priory Nursing and Residential Home - Enter & View Visit Report

We wanted to find out how dignity, respect, quality of life and independence was being respected and supported in the person’s care, and how ‘activity-based’ care supported people to continue to be as active and independent as possible.

Summary

We want to learn about:

The environment - supporting Dementia, accessibility, and activity
The experiences of people living with Dementia
Supporting people to continue to be as active and independent as possible
Choices available to people
Food and drink
Staffing levels and staff training
Relatives’ views on how care and support is provided

Key Findings

Although the Priory is clearly in a state of flux, large scale investment considering the needs of the residents has resulted in an establishment which is showing clear signs of improvement. Overall, people had a positive experience with staff and service provided
Radiators covers are being replaced throughout the Home, however, some radiators where found to be very hot
We have heard ‘how staff morale has improved, and staff are feeling more positive about support from new management team and training offered
Residents and staff should benefit from improved training facilities and a move away from on-line training package to face to face