Standford Villa - Enter and View Visit Report

Report - 21 April 2016

We wanted to find out how staff and other professionals at the Home provided the quality of care, safety, dignity and respect to residents. Including, how the Residents engaged with staff members and the Home facilities.

Summary

We wanted to learn about:

Residents care in the context of current uncertainties
To check on the quality of communication about the changing ownership, to everyone affected by them, including residents, their relatives and visitors, and staff
If the home is maintaining the quality of life of its residents during the changes; do residents feel cared for and safe, can they continue to make choices, and are they being cared for with dignity and respect?

Key Findings

The Home provides a good safe and caring environment for the residents with a team of staff who are committed to providing a very high standard of care in a dignified manner and who make every effort ensuring that the premises reflect a warm, homely environment for the residents to live happily together
During the visit we saw ample evidence to show that residents are well supported and their rights and privacy are respected
The one resident we met was very happy in her home environment, and was observed interacting with her keyworker in a positive way
Other residents appear to be actively involved in community activities of their choice
Staff are provided with a good level support and supervision by their managers, and work very well together as a team with energy and enthusiasm for their work