Woodcote Hall Residential Home - Enter & View Visit Report
The purpose of the visit was to ask residents about their views and experiences of the Residential Home services.
Summary
We wanted to learn about:
- Residents opinions about living in the Home, including their experiences of the care they received, the food, and the activities and interests they enjoy, how staff care for them with respect and dignity, and supported their independence. To ask any relatives/visitors about their experiences and observations
- Observe the interactions between staff and residents, and residents and their surroundings
- How the staff thought about their care of the residents, the support they received in caring for people with Dementia and their training for this
Key Findings
- Residents felt safe and are well cared for by the staff. One resident felt sometimes they waited a while before the call bell was answered, though we observed a prompt response to an ‘urgent’ call
- We observed an occasion when an assistant did not treat a resident with appropriate respect and patience when soliciting her choices and giving her meal to her
- Residents told us they liked their rooms, they had their things with them, and the food was good and fresh, with an alternative. One new resident did not like the food, and missed being able to cook what she liked
- Football on the ‘Big Screen TV’ and Bingo are popular with residents, as are visits by the gardener/estate worker’s dog
- Staff are well supported for their training, and are able to take issues to the manager
- Improvements to facilities are planned and are being implemented, though pace for some is mindful of the impact of, and capacity for change on, the residents
Downloads
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If you need this report in a different format, please get in touch:
info@healthwatchtelfordandwrekin.co.uk
01952 739540
