The Cottage Christian Nursing Home - Enter and View Visit Report
The purpose of the visit was to ask residents about their views and experiences of the Home and care services.
Summary
We wanted to learn about:
- Understand how dignity is being respected in the care environment
- The experiences and those of relatives/visitors, and any ideas they may have for change
- Observe residents and relatives/visitors engaging with the staff and their surroundings
- Examples of good working practice
Key Findings
- We saw staff showing respect to residents, and we saw no evidence of dignity not being respected
- Staff told us that the manager had an open door policy if they had any concerns; we were told that relatives also came to the management if they have any concerns
- Residents have a choice of meals from the menu; residents with special dietary requirements were catered for
- Since the latest CQC visit the staffing levels had increased so that residents needing more care received it
- We observed staff taking the time to speak with residents and making sure they were comfortable
- The Home had a recently refurbished quiet room which was tucked away from the main corridor; this could be used for residents or family members when the need arose
Downloads
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If you need this report in a different format, please get in touch:
info@healthwatchtelfordandwrekin.co.uk
01952 739540
