Lightmoor View - Enter and View Visit Report
The purpose of the visit was to find out how dignity and independence was being respected and supported in the Care Home environment.
Summary
We wanted to learn about:
- Residents view about how dignity is being respected in the care setting
- The experiences of relatives/visitors, and any ideas they may have for change
- Observe Residents and relatives/visitors engaging with the staff and their surroundings
- Examples of good working practice
Key Findings
- Residents told us, and we observed too, that staff were very caring but they were busy and rushed at times
- Staff had a good rapport with the residents in their unit and the residents trusted staff in attending to their handling needs
- Staff stated that they felt supported, although their job could be quite demanding; no two days were the same. NVQ training was encouraged to assist staff in developing their skills in the wider work environment
- At the time of our visit there were significant numbers of flies in the units which seemed to annoy some residents. (These were from the nearby building site, and management were investigating)
- Residents’ doors to their rooms had a photograph of them, helping residents to identify their room
- Residents told us staff were kind and that they felt safe
- Residents remarked that the food was good
Downloads
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If you need this report in a different format, please get in touch:
info@healthwatchtelfordandwrekin.co.uk
01952 739540
