Roden Hall Nursing and Residential Home - Enter & View Visit Report
The purpose of the visit was to find out about residents views and experiences of the Nursing & Residential services.
Summary
We wanted to learn about:
- How residents dignity is being respected in the care home environments
- Identify examples of good working practice
- Observe residents and relatives/visitors interaction with their surroundings and with staff
- Capture residents, relatives/visitors’ experiences and any concerns they may have or ideas or change
Key Findings
- The report highlights the good practices we observed and shows the appreciation that the residents felt about the care they received from the Nurses and Carers which helped make it feel like a ‘home from home’
- We observed carers showing dignity and respect to the residents
- Residents told us they were very happy with the care they received, and they said that the carers were really thoughtful and caring; nothing was too much for them
- Residents feel it is their home and said they missed staff when they went on holiday
- Residents liked the meals – they were good, and if they didn't like what was on the menu, staff would cook something else for them
- They said that staff were quick to answer call bells, and we observed this during the visit
- If Residents wanted privacy, they explained, they went to their room which was respected by staff
- Staff said that it was a good place to work in and it felt homely - they treated the residents as they would want to be treated themselves
Downloads
Access the full report
If you need this report in a different format, please get in touch:
info@healthwatchtelfordandwrekin.co.uk
01952 739540
