Bennett House - Enter and View Visit Report

Report - 1 July 2015

The purpose of the visit was to ask residents about their views and experiences of the Care Home services.

Summary

We wanted to learn about:

Residents opinions of living in the Home, including the care they received, how staff respect their dignity, the food, and the activities and interests they enjoy. To ask any relatives/visitors about their experiences and observations
Observe the interactions between staff and residents, and residents and their surroundings
Observe the Eden Approach as impacting the care and lives of the residents and the running of the Home
Staff training and their care of the residents, the support they received in caring for people with Dementia, and the Eden approach

First impressions of the Home was of a warm and friendly atmosphere
Residents told us they felt safe and that the staff looked after them well - “they were wonderful”
Staff clearly knew the residents well, were caring, and had a good relationship with them; there was quite a bit of laughter going on
The use of colour, pictures, and activity as encouraged following the Eden Approach, clearly provides residents with a cheerful, supporting, and stimulating environment to live in
Many activities and social events are provided, with support by staff when needed, and personal hobbies and interests are encouraged and supported