Morris Care Centre - Enter & View Visit Report | Healthwatch Telfordandwrekin

Summary

We wanted to learn about:

To engage with residents as service users of Morris Care Centre to understand how dignity is being respected in the care home environments
Examples of good working practice
To observe residents and relatives/visitors interaction with their surroundings and with staff
To capture residents, relatives/visitors‟ experiences and any concerns they may have or ideas or change.

The residents, patients and relatives/visitors spoken to were very satisfied with the care received and with their interaction with the staff
All the rooms seen had ensuite facilities, were very bright and clean and personalised with patient or resident's furnishings, pictures and ornaments relative to their length of stay.
All residents seen were very well-groomed and appropriately dressed and appeared to be comfortable
Residents have a good menu choice and all food, including special dietary requirements such as pureed food, are catered for in-house
Residents are able to interact socially both within the home, and externally, according to their wishes and abilities and health condition
The use of the "baby monitor‟ was an innovative solution to situations where residents use of the call buzzer was limited by physical capacity
Staff are caring and happy in their work, and receive training according to needs for which time is made available within their work time schedule
Rarely, individual resident / patient needs and those of their relatives have not received the good standards of care and attention (physio cover and response to relative concerns, lack of taste in pureed foods, resident who did not appear to receive needed attention) that is the norm for the Home most of the time