The Willows - Enter and View Visit Report
The purpose of the visit was to find out about residents views and experiences of the Home and understand how their dignity and independence was being respected.
Summary
We wanted to learn about:
- How dignity is being respected in the care home environments
- Identify examples of good working practice
- Observe residents and relatives/visitors interaction with their surroundings and with staff
- Capture residents, relatives/visitors’ experiences and any concerns they may have or ideas for change
Key Findings
- The Willows appeared to be a happy place to live and all residents we spoke to who could answer our questions, commented on this
- Residents were able to make choices in their daily living, and were encouraged and supported to personalise their rooms, and engage in independent activity both within and outside the home, with appropriate support
- Staff we spoke to were caring and attentive to the resident needs, clearly knew residents well and their preferences, and were observed supportive and encouraging in the residents enablement of their capabilities
- Staff appeared to be enjoying their work and were happy with training they received
Downloads
Access the full report
If you need this report in a different format, please get in touch:
info@healthwatchtelfordandwrekin.co.uk
01952 739540
