St George's Park Nursing Home - Enter & View Visit Report

Report - 16 April 2015

The purpose of the visit was to ask residents about their views and experiences of the Home services and find out how dignity is being respected in the Home environment.

Summary

We wanted to learn about:

How dignity is being respected in the care home environment
Capture their experiences and those of relatives/visitors, and any ideas they may have for change
Observe residents and visitors engaging with the staff and their surroundings
Examples of good working practice

Key Findings

During the visit a Safeguarding issue was identified. This was reported to the manager and dealt with appropriately
The Home is undergoing major refurbishment, and even though there are some issues with the facilities such as storage space, this will be resolved following the refurbishment
The premises had a very homely feel to it, with all rooms being spacious enough to accommodate hoists and other aids. The rooms were nicely personalised with door knockers and letter boxes attached to each door
Residents were happy with the care they receive at the Home, and all praised the care staff
Relatives commented that the residents dignity and respect is maintained with all members of staff knocking on the doors before entering, as well as “do not disturb” signs hung up on door handles when personal care is being delivered
Residents commented on how good the entertainment is in the Home. Some said that more regular bingo sessions would be appreciated
All residents complimented the food in the Home, although some residents weren’t aware of the different choices of food at meal times, and hence ended up getting something they did not like
A few of the relatives spoken to mentioned that clothing and hearing aids are frequently lost at the Home. This is currently being dealt with by the manager, and small boxes are being installed in the resident’s rooms where their hearing aids, glasses and any other small personal items can be stored