Hatton Court Care Home - Enter & View Visit Report
We wanted to engage with residents to find out how their dignity and independence was being respected and supported in the Care Home environment.
Summary
We wanted to learn about:
- How dignity is being respected in the Home environment
- Observe residents and relatives/visitors engaging with the staff and their surroundings
- Examples of good working practice
Key Findings
- At the time of the visit, the evidence was that Hatton Court Care Home was operating to a good standard of care with regard to dignity and respect
- All residents appeared to be comfortable, well cared for and clean
- Most of the residents and visiting relatives spoken to were very satisfied with the care provision, rooms and food
- Three residents indicated that they were unhappy about being in a Home rather than their own home but that Hatton Court was very good
- Members of staff were observed interacting with residents in a friendly and caring manner. At mealtimes members of staff sit beside residents requiring assistance
- Residents have a good menu choice and there is a flexible approach to mealtimes, special dietary requirements and individual choices
- Residents do not have a designated Carer for personal care and concerns
- Residents indicated that they would welcome more activities outside the Home such as shopping trips and visits to places of interest
- Staffing levels appeared to be adequate at the time of the visit. Members of staff on breaks responded to calls from residents when necessary
- The Home has a warm and homely atmosphere
Downloads
Access the full report
If you need this report in a different format, please get in touch:
info@healthwatchtelfordandwrekin.co.uk
01952 739540
