Transition of pharmacy, optometry and dentistry complaints
This means that patients and members of the public should now contact their local ICB (NHS Shropshire, Telford and Wrekin for this area) after 1 July if they wish to make a complaint about a primary care service, such as general practice (GP) services, pharmacy, optometry and dentistry.
Please note, if you have any public facing information that relates to the NHS complaints process, please could you update accordingly with the following information. This will be shared widely to relevant stakeholders, partners, and patient groups.
Suggested copy for partner websites/materials:
After 1 July 2023, patients and members of the public can make a complaint about primary care services (such as GP services, pharmacy, optometry and dentistry) by contacting NHS Shropshire, Telford and Wrekin instead of NHS England.
You can do so by phone, e-mail or written correspondence via NHS Shropshire, Telford and Wrekin Patient Services Team, at:
Telephone: 01952 580407
E-mail: stw.patientservices@nhs.net
Writing to us at: Halesfield 6, Halesfield, Telford, TF7 4BF
There are two ways to make a complaint:
- You can complain to the healthcare provider: this is the organisation where you received the NHS service, for example a GP surgery or dental surgery, or
- You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received, such as your local ICB (NHS Shropshire, Telford and Wrekin).
